Extended Returns
We are pleased to offer extended returns on all items purchased between December 3rd and 31st December 2024. Customers can return items bought online until January 31, 2025. We will not accept extended returns on any items in our winter sale.
We hope you’re happy with your purchase. However, if for any reason you need to return an item, you can do so within 30 days of the date of delivery.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please visit https://hunterboots.returnsportal.online/ to start your returns process. You will need your order number and the email you placed your order with.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Our returns address is listed below
Hunter Boots Returns
Davies Turner & Co Ltd
Central Park
Palmer Ave
Severn Beach
Bristol
BS35 4DF
You can always contact us for any return question at support@hunterboots.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
Exchanges
Sadly, we are unable to offer direct exchanges due to the logistics of our current fulfilment. Please return your order for a refund. Once the return is accepted make a separate order for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@hunterboots.co.uk.
